An order request is always for one item (from one supplier) and consists of one or more order request lines that can be linked to a space, cost center, employee or project.

• An order request line that is not yet included in an order can be deleted. A deleted request disappears completely from SOFOS 360®.
• An order request line that is already included in an order (status is not equal to “To order”) can be canceled manually. This means that the order request will be further ignored.

If the request has already been included in an order that has already been sent to a supplier, the surplus of items will be placed in the warehouse upon receipt of the order.

An order can be made from a single order request (however, during order creation, multiple order requests can be made for items from the same supplier). When an order request is made of an order, it disappears from the list of open order requests and receives the status "processed". By setting the filter to “All”, the newly processed order request can be found again.

A processed order request cannot be deleted. When the linked order is canceled or deleted, the order request is marked as "not processed". After that, the request can possibly be removed.

An order request displays:

• The minimum and maximum stock of the item.
• The total number of items to be ordered for the current order request.
• The total number of items still to be received (excluding the number of the current order request).
• The number of items in stock ( pots with the status in 'Stock')
• The total number of items in stock when all orders have been received (= all items in stock + preferd number of items from current order request + total number of ordered items from other order requests).

An order request line can also be an automatic order request. In that case, the user settings state that an order request must be created automatically and the minimum stock has been reached when one or more pots with the item are issued. In that case an automatic order request is created to replenish the stock up to the minimum stock.